Privacy Policy - ResortCloud

We collect two types of information.

1.1. User-Provided Information: When you register for an account or use our Service, you may provide us with personal information, including but not limited to your name, email address, other contact details, resort information, booking details, operational data, and information related to the workflows you manage through our Service.

1.2. Automatically Collected Information: When you access the Service, certain information may be collected automatically, including your IP address, browser type, device type, and other technical information. We may also use cookies and similar tracking technologies to collect data about your interactions with our Service.

We use the information we collect for the following purposes.

2.1. Providing the Service: We use your information to create and manage your account, allow you to use our booking, operations, scheduling, and management tools, and provide customer support.

2.2. Improving the Service: We analyze user data to improve our Service, develop new features, and enhance user experience.

2.3. Communication: We may send you information about the Service, updates, and promotional materials. You can opt out of these communications at any time.

2.4. Legal Requirements: We may use your data to comply with applicable legal obligations, such as responding to legal requests and enforcing our Terms of Use.

2.5. Use of Google User Data (Optional Integration): Our Service may offer optional integrations with Google APIs to enhance functionality. These features are available only if you actively choose to enable them. Activation may grant us access to, use, storage, and potential sharing of specific Google user data such as name, email, Gmail metadata, and message content where required for the enabled workflow.

Any Google user data accessed through optional integrations is used exclusively to support and improve the specific Service features you elect to use. We do not use Google user data to develop, improve, or train generalized AI and/or ML models.

Our platform may incorporate AI systems and large language model providers through third-party APIs in order to power features you intentionally enable. Where such integrations are used, only the data necessary to perform the requested task is shared.

You retain control over optional integrations and may disconnect them at any time. Once disconnected, no new data from that integration will be shared for future tasks.

We do not sell, rent, or trade your personal information to third parties.

3.1. Service Providers: We may share information with third-party service providers who assist us in providing and improving the Service.

3.2. Legal Requirements: We may share information in response to valid legal requests or to protect our rights, privacy, safety, or property.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of the transaction.

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

However, no method of data transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.

You have the following choices regarding your personal information.

5.1. Access and Update: You may access and update your account information at any time through the Service.

5.2. Communications: You can opt out of receiving promotional communications from us.

5.3. Deactivation: You can deactivate your account at any time by contacting us.

You may also request deletion of certain data by emailing support@resortcloud.com, subject to our legal, operational, and security obligations.

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe we have collected personal information from a child under 13, please contact us, and we will take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy with an updated effective date on our website.